REFUND POLICY

January 31, 2025

How to Request a Refund

1. Contact our Customer Support team:

• WhatsApp: +923295107892

2. Provide your order number, photos of the item (if damaged or incorrect), and a brief explanation of the issue.

3. Once your request is approved, you will receive instructions on how to return the product.

Refund Process

• Refunds are processed once we receive and inspect the returned item.

• The refund amount will be credited via:

• Bank Transfer: Takes 3-5 business days after approval.

• JazzCash/EasyPaisa: Processed within 2-3 business days.

• Cash on Delivery (COD) orders will be refunded via bank transfer, JazzCash, or EasyPaisa.

Shipping Costs

• Return shipping costs are non-refundable, except in cases where the item is damaged, defective, or incorrect.

• For approved refunds, ETRIANO will cover the shipping costs if it was our mistake.

Exchanges Instead of Refunds

If you prefer, we can arrange an exchange for the same or a different item (subject to availability) instead of a refund.

For any further assistance, feel free to contact us. We’re here to ensure you have the best experience with ETRIANO.